Simply go to our website's
Order Now
link and download the respective order form from there.
Complete all details and email it back to us at orders@partridgepear.com
together with your baby's photograph. A confirmation invoice
will be emailed to you within the next working day. Should
you not receive any confirmation email from us by then,
please give us a call and we will confirm the status of
your order.
Q:
Do I need to order in advance?
A:
Yes, kindly submit all
orders at least 5 working days before your order delivery
date. If you're late, just give us a call and we'll see
what we can do for you. We'll always try to fulfill our
customers' orders whenever we can!
Q:
Is there a minimum order quantity and
what if I don't meet it?
A:
Yes, a minimum total amount
of S$100 applies to every order. Should your order be less
than this amount, a small order fee of $25 will be applicable.
For Card (alone) orders, minimum order does not apply.
Q:
Do you charge GST and any other miscellaneous
charges that I should know of?
A:
No, we do not charge GST
on our products. All our prices as shown on the website
are nett.
Q:
Do you provide free delivery services?
A:
Yes, free delivery to one
location within Singapore (excluding Sentosa, Tuas and Jurong
Industrial Park) is provided for orders above S$250. Otherwise,
a delivery charge of $10 applies for residential locations
and $13 for CBD office locations.
Q:
What are your delivery times?
A:
Deliveries are made between
10am-1pm and 2pm-6pm, from Tuesdays to Sundays. We do not
deliver on Mondays and Public Holidays.
Q:
When will I receive my order?
A:
You specify your date of
delivery on your order form and we will schedule a timing
for you. The delivery details will be relected on your confirmation
invoice.
Q:
What are your business hours for placing
an order & contacting you?
A:
We are an online store
open from 10am to 7pm on Tuesays to Sundays, and closed
on Mondays and Public Holidays. You may call at +(65) 6728-3140
or email
us anytime to place an order or inquire about our products
and services. We will attend to your emails within 1 working
day.
Q:
What forms of payment do you accept
and when should I pay you?
A:
You can pay
for your orders using Cash, Cheque, Internet Banking.
1.
Cash
-
Payment will
be collected upon delivery.
2.
Cheque
-
Payment will be collected
upon delivery. Please make cheque payable to "Partridge
Pear LLP"
3.
Internet Banking
-
Transfers to be made to
our corporate account DBS Current Account: 023-902244-8, Bank Code:
7171, Branch Code: 023.
Your order will be processed upon successful payment.
Q:
Can I self-collect my order?
A:
Partridge Pear is an online
gift business and thus we do not offer a collection point
for orders. All orders are delivered at $10 for residential
locations and $13 for CBD office locations.
Q:
What are your requirements for personalising
my baby's package?
A:
We will need you to email
us your baby's digital photograph or scanned photograph
in JPEG format (hi-res). Be flexible and creative! You can
use family photos or your child's outdoor pictures rather
than traditional passport photos... We'll do the necessary
cropping and touching up. Your end product will not be disappointing!
You may wish to visit our photo
pointer page for more information.
Q:
How long can I keep your gourmet products
for and where are they from?
A:
Fresh foods such as Red
Eggs and Ang Ku Kuehs are made locally and are best consumed
within the day of delivery. Therefore please arrange for
the them to be delivered on the same day you intend to distribute
them. We also do not recommend giving out refrigerated Red
Eggs and Ang Ku Kuehs as refrigeration causes hardening
and a change in taste, as well as condensation after it
being removed from the refrigerator.
Baked food items and those containing dairy such as cookies,
chocolates and pretzels are best consumed within a month
because they do not contain artificial preservatives that
prolong their shelf lives. All items are naturally preserved
and best kept under cool and dry conditions. At Partridge
Pear, we believe in enjoying quality food at their freshest
and most natural state! Of course, we do have items that
last over a longer period too, such as our lollipops, toffees
and tea bags. Because of their natural constitution of ingredients
and method of preservation, they can actually last for over
a year. Like the tea bags per say, they are naturally preserved
by drying - so if correctly stored in a cool and dry place,
they will definitely last. All our food items are either
imported directly from major established confectioneries
around the world or manufactured locally. The countries
that we import our food items from include UK, US, Australia,
Germany, Korea and Czechoslovakia.
Q:
Can I exchange items within a package?
A:
Yes, you definitely can!
Our exchange policy applies to all food items only and are
made on a 1-for-1 item basis. Should the total amount after
the exchange be higher than the original package price,
then the difference will be topped up accordingly otherwise
the original package price remains.
The pricing of the food items are listed on our Single/Add-On
Items. For example, swapping a $0.90 Red Egg for a $1.60
Buttermilk Cookie means a top-up of $0.70. It's that simple!
And if there's anything else that you're unsure of, just
give us a call or drop us an email
to inquire further.
Q:
Are you able to cater for other events
like Weddings, Dinner and Dance events, etc?
A:
Sure, let us know your
requirements and we can work something out for you. Give
us a call or email
us!
Q:
How are you able to sell your packages
at such low prices and still upkeep the quality?
A:
Partridge Pear is a full-fledged
online store that cuts down on operating retail costs to
benefit our customers without compromising on the quality
and standards of our products and services. We keep the
costs low, and pass these savings on to you. You pay for
what you should, and not our shop rental expenses!
Partridge Pear
is the first in Singapore to design and introduce the most outstanding
personalised gifts and favours that are fun, stylish and original.
Our gifts and favours are suited for many occasions - Birth Announcements
Parties, Baby Full Month Parties, Birthdays Parties and many more
eventful celebrations. We have wonderfully unique gift ideas such
as Event Invitation Hot Chocolate and Ice Lemon Tea Bottles, Thank
You Fruit Gummy Jars, Birth Announcement Gourmet Chocolates and Cookies,
Organic Earl Grey Tea and Lollipops, Birthday Party Food Invitations
& Gifts, Wedding Favour Packages, Party Door Gifts and lots more!
We have so many different products waiting to be picked up by you
today, all starting from as low as S$3.90 per package! Our customised
gifts and favours are hand-made to create that special touch. Packed
in our very own designer gift box that comes in baby blue, pink and
animal farm, you are sure going to love your personalised gifts and
favours created by Partridge Pear. Why not choose us for your Baby's
Birth Announcement, Full Month Gift Packages or your Child's Birthday
Party Invitation and Thank you Gifts? We assure you that our quality
is the finest on the market!